The new scenarios that open up in the world of information technology and telecommunications always offer companies new ways of relating to their interlocutors.

IT Service Management refers to the creation and management of quality IT services that meet the needs of the business. Service management is carried out by IT service providers through the right combination of technology and Human Resources to apply it.

IT service providers can no longer afford to focus on their Human Resources and internal organization, since the priority in providing services is rather given to the quality and level of customer satisfaction.