The new scenarios that open up in the world of IT and telecommunications offer companies always new ways of relating to their interlocutors.

IT Service Management refers to the creation and management of quality IT services that meet the needs of the business. The management of the services is carried out by IT service providers through a correct combination of technology and human resources suitable for applying it.

IT service providers can no longer afford to focus on their Human Resources and internal organization, as the priority in the provision of services is rather given to the quality and level of customer satisfaction.